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In January 2012, they started forcing agents to jump off WITHOUT PAY despite being scheduled only 1 week in advance because the call volume dropped. It got so bad that agents were only getting 10 hours per week, despite being scheduled full time or close to full time 40 hours per week. Sometimes, you would be even lucky to get even 10 hours.
Fast forward a month later they fired me due to "equipment tampering"... How are you gonna fire someone for something that your technician told that person to do? So not only did I lose 14 hours of tech pay cause they expect their refurbished computer that they sent me to work like new, but I was fired for what their technician told me to do . They change policies without you even knowing!
Across the world, we are one team dedicated to taking ourselves and our clients further than we’ve ever gone before.
That was the case at least for the program I and most of their agents were on. I complained to management and team leaders about it and the only responses I got were excuses saying things such as your schedule is only a guideline and they have to make staffing adjustments. That was such nonsense because it had never happened before during times of low call volume which BTW there were plenty of times. Any company that forces employees to leave without pay despite being scheduled only 1 week in advance is simply a bad company to work for.
However, it is not necessarily always possible. So, YOU must be flexible if you work at Alpine Access. Best is set availability hours each week with the same days off. It’s all about service, helping people, teamwork and a belief in excellence. By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Tak...
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Pay – There are brick-and-mortar job that will pay you minimum wage and most at-home job start of minimum wage too. My first call center job that was 60 miles away from my home paid $8.50 hour. As I said no raise, I am still making minimum wage. Apparently you get a 15cent raise after working 3000 hours. If you do sign up for certain hours, chances are they will change them later.
You are eligible to receive benefits 30 days after your hire date and must work an average of 20 hours per week. You cannot go in and choose what hours you wish to work each week so in this way, the schedule is not a flexible one. The company publishes your schedule a week in advance and they require that you work at least one “weekend” day.
Final Thoughts on Sykes Customer Service Agent Jobs
Our Sites are not designed for, nor do we knowingly collect, personal information from children under the age of 13. If you are under 13 years of age, please do not provide your personal information to us. As well, after one year of service for Alpine Access and if you have worked at least 1000 hours, you are eligible for their matching 401 program. What this means is that you get paid by the hour, regardless of whether you have 2 calls come in that hour or 10 calls, you will be paid that set hourly wage.
And I have not gotten in trouble yet for taking personal time to go to the washroom. I have seen favoritism and you can recommend friends for this job and you get a bonus and you will see them move up off the phones, however these other jobs really don’t pay you that much anyways. I posted that review last year so I will give an update on how it is it now as now it is over a year since I posted that. Ive trained people for alpine in the past and what I realize some of you act as if you want to be spoonfed… some don’t even know to copy and paste… The job is not for everyone.
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We’re proud of our mission, and excited to continually offer more value for customers, employees and partners. You don’t get to just take it when you want to. I worked at a brick-and-mortar job that on January we bid for time off for the rest of the year. It wasn’t on first come first serve; seniority had first pick so many new people didn’t get time off they wanted. Plus it all depends on the program and how many people are allowed off each day. In my brick-and-mortar only 2 people was allowed of M-F.
They also hire you as an employee instead of an independent contractor like most companies. This type of work from home jobs is for those that need a lot of work, most of the jobs are closer to full time work. This is also not the job for you if you need a lot of flexibility which is why I ended up having to leave. Most of the schedules are a fixed shift meaning you work the same shift 5 days a week. If you have kids in school or something like that it might be ideal but if you have babies, probably not.
Alpine Immune Sciences is applying our platform discovery technology to bring innovative new therapies to people living with serious or life-threatening illnesses or conditions, such as cancer and ... SYKES actively participated in both the Privacy Shield and Safe Harbor programs until their invalidation by the European Union courts. SYKES operates its data collection activities on an opt-in basis, facilitated through voluntary provision of information by you and through cookie controls. The hours you are scheduled will be the same for all 5 days.
I have always heard this is a really good one! I hate the credit check thing though 🙁 Seems so unfair. Agents are asked to show their availability a couple of weeks in advance and then a schedule is made where Alpine tries their best to match your availability with their client’s needs.
There is a lot of things that I don’t have to worry about because I get to do this at home. If I have an early shift I don’t have to get up 2 hours earlier, get dressed,and get out the door at a certain time, or fight traffic. I just get out of bed, make some coffee and set up my tools and away I go. And when I am done, I log off and just have to open my office door to be “home”. P.S. I can tell you one thing I don’t miss the politics of the high school work environment.
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