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I was hired to start March 30th 2015, then they changed the date to April 28th 2015 because “the needs of the client had changed” . Then they pushed it back again to May 12th 2015, saying again that the clients needs changed. I was notified of both of these changes well in advance, so when May 8th rolled around and they were talking about having a virtual open house, I was quite relieved.
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There is only so much you can do in a classroom, however, your real training comes when you start answering the phones and actually using the systems. My stats have always been pretty good, I don’t have hold times or use wrap up call time. The frustration really is with what the client wants you to say, adding more things and your AHT goes up. And yes this isn’t Alpine’s fault it is the clients, so you are right, need to keep that in perspective. I have to say that all my TL’s have always been willing to work with people on this and the other metrics.
What are the Job Requirements?
There are strict metrics you are suppose to meet along with doing sales. “Well there are too many variables in place for these metric to be 100% and they change weekly depending on the circumstances of the calls and their system. They do surveys and if you transfer a call to another department and they get a bad review it goes on your name.
They send you a computer to use, which is very nice. You have to complete your first few days of training with your personal computer. For up to date information and jobs, please see the SYKES profile. SYKES is a place where your passion for service and desire to make a difference can grow into new opportunities. A place where you can be all that you are—genuine, caring, interested in people and interesting yourself—and become even more.
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However, it is not necessarily always possible. So, YOU must be flexible if you work at Alpine Access. Best is set availability hours each week with the same days off. It’s all about service, helping people, teamwork and a belief in excellence. By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Tak...
And sell sell sell is another big thing and I don’t care what they say it affects your metrics and it just too scripted for me. It’s no wonder the customers get frustrated with this company as when you are too big on the sales customer service falls. And because you are limited to what you can do for the customer you end up having to transfer all over the place.
What will I be doing working for Alpine Access?
I hope this help people to understand you are the only one that can make the best out of any situation. Stat- At the my brick-and-mortar job your stat were base on the top performers. Low or no wrap up time; they stress the information on “typing while on a call”. An absolutely no unavailable time; this could lead to termination asap. Management monitored your stat every month and your goal could change based off the top performers. If someone was real fast on the phone under three minutes, you needed to be close to or under three minutes.
They will change policies but will not update the Visual Knowledge Base . Did your background come back before you started work? Because I am suppose to start tomorrow but mines haven’t came back yet. I got selected for ccp for Rogers waiting for training upto one week ,when will they start training.fed up of waiting . Then I have two kids one is going to school other at home will This be tolerable for me.if they put noise in other room will they tolerate that or terminate job. Personally I thought the training was well done and there was lots of support during the nesting phase.
The Call center business is smart, they are weeding out the people that don’t need to be there; that is not really vested in the company. But if you stick in there and apply yourself it will paid off. You have to work to get to where you want to be. There many people that started with this company for a job because of relocation, children at home and many other reason, but they are now a team leader or recruiter and are making a decent living.
They seem like a good company but sometimes you just need to cut your loses and move on. I can't disclose which companies they take calls for but I would say 99% of them are very customer service oriented, no sales whatsoever. We offer a supportive space to learn and thrive through our world-class training and other programs like tuition reimbursement.
I don’t know what my credit history is, but I do know that I have college loans (if that’s part of it), and an unpaid bill that was sent to the collection agency couple of years ago. I didn’t pay that one because before leaving my previous apartment, I had called the utility company to shut down my service, but it seems like they did not! It’s ridiculous how the bill went high, and I sure won’t pay for that.
Alpine is seeking a District Sales Manager for the West-Midwest territory. The role is responsible for identifying sales goals and acting on opportunities to produce sales in th... Be advised, unauthorized parties may use the name of SYKES in an attempt to solicit fees or information from potential job seekers. All official communications will only be sent from an @sykes.com address. As if you’re driven to better yourself professionally and personally, there’s a place for you here. If you want movie nights, ice cream socials, athletic and volunteer clubs, or just want “wear your PJ’s to work” days, that’s all here, too.
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